Refund Policy


Return & Refund Policy

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At Carvey, we want you to love what you buy. If you’re not completely satisfied, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned with original packaging, tags, and invoice

  • The return request must be raised within 7 days of delivery

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You must initiate a return within 7 days of receiving your order

  • Once approved, the product should be shipped back within 3–5 days

3. Refund Process and Timing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection

  • If approved, your refund will be processed within 5–7 business days

  • The refund will be credited to your original payment method

Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Exchange Options

  • We offer exchanges for size or product issues, subject to availability

  • Exchange requests must be made within 7 days of delivery

  • If the requested item is unavailable, you may opt for a refund or store credit

5. Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery

  • You may be required to share images or videos as proof

  • In such cases, we will offer a replacement, exchange, or full refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items purchased on sale or during clearance offers

  • Innerwear, personal-use items, or hygiene-sensitive products

  • Customized or made-to-order products

7. Return Shipping Costs

  • For standard returns (e.g., size issues or preference), return shipping costs may be borne by the customer

  • For damaged, defective, or incorrect items, Carvey will cover the return shipping costs

8. Cancellations

  • Orders can be cancelled before they are shipped

  • Once shipped, cancellations are not allowed and must follow the return process

This policy is designed to be fair and transparent, ensuring a smooth experience for our customers.

If you want, I can also turn this into a short, high-converting “Returns Summary” section for your product pages (very useful for boosting trust and sales).